Contact Protide Health

Contact our US-based support team

Need assistance with your research compounds? We’re here to help with third-party testing documentation, secure payment processing, and order tracking. 

  • support@protidehealth.com
  • 5550 Painted Mirage Las Vegas NV, United States.
    720-960-0088
  • Monday – Friday: 9:00 PST – 20:00 PST
    Saturday – Sunday: 9:00 PST – 17:00 PST

Procurement Information

Shipping Details

We provide fast tracked shipping and dedicated, US-based support to ensure a seamless online procurement experience.

  • 2-3 day US delivery, with free shipping on orders over $199.
  • We fulfill orders Monday through Friday (except holidays).
  • Orders placed after 12 PM PST ship the next business day, and weekend orders ship Monday.

Order Tracking

Track your order anytime from the Orders section of your account, where a tracking link appears once your order is dispatched. You’ll also get email updates at every stage of fulfillment and delivery.

  • You’ll get an order confirmation email at checkout, then a shipping confirmation with your tracking number once your order is dispatched.
  • Follow your package through every stage: order prepared, shipped, out for delivery, and delivered.
  • Tracking may take up to one business day to update after we hand your package to the carrier.

Third-Party Testing

Every batch is independently tested before it’s approved for sale. A sample goes to a US-based analytical lab, where identity is confirmed by mass spectrometry (LC-MS) and purity is measured by HPLC, and we publish the Certificate of Analysis for that exact lot so you can verify the results yourself.

  • Identity confirmed by mass spectrometry (LC-MS); purity measured by HPLC.
  • Only batches that meet our purity threshold are released for sale.
  • Every lot’s COA is published in our COA Library & test results, so you can verify it yourself.

Can’t find what you’re looking for? Our support team is here to help.

Our dedicated team is available 7 days a week to ensure a seamless procurement process. Contact us anytime.

FAQs

We partner exclusively with ISO 9001:2015 certified facilities. Every batch is independently tested by a third-party U.S. laboratory using HPLC-UV (purity) and LC-MS (identity) before being approved for release. Visit our COA library to view public test results.

Yes. Every compound is verified by an independent USA-based laboratory using HPLC-MS (High-Performance Liquid Chromatography and Mass Spectrometry) to confirm analytical purity and molecular identity. Certificates of Analysis (COAs) are available for each compound. Visit our COA library to view public test results.

Lyophilized (freeze-dried) vials remain stable for up to 24 months when stored at -20°C. After preparation in solvent, solutions should be refrigerated at 2°C to 8°C, with a recommended analytical window of 30 days for in vitro stability.

We utilize secure, insulated packaging designed to maintain compound stability and prevent physical or UV damage during transit, ensuring your research materials arrive safely and securely.

Once your order is confirmed and payment has been received, it is typically dispatched from our USA facility within 24 hours. Most orders arrive within 2–3 business days. As soon as your package ships, you will receive an email with your tracking number and estimated delivery date.

Our USA-based support team is here to help. Whether you need assistance with documentation, handling, or storage requirements, you can reach us anytime at support@protidehealth.com

Browse All FAQs

Third-Party Tested. Publicly Documented COAs.

Every Protide Health batch is tested by an independent, US-based laboratory before release. Browse the full COA library to view HPLC-UV chromatograms, mass identification, endotoxin tests, and average peptide purity for any lot.