SHIPPING AND RETURNS POLICY

Effective Date: March 9th, 2026

This Shipping and Returns Policy (the “Policy”) governs the shipping, delivery, return, and refund terms for all Products purchased through the website located at protidehealth.com (the “Website”) operated by Protide Health Corporation (“Protide Health,” “we,” “us,” or “our”). This Policy is incorporated by reference into, and forms a binding part of, our Terms and Conditions of Website Use (the “Agreement”). By placing an order, the User agrees to the terms of this Policy.

1. DOMESTIC SHIPPING ONLY

Protide Health ships exclusively within the United States. We do not accept, process, or fulfill international orders to any destination outside the United States, including U.S. territories, APO/FPO addresses, and P.O. Boxes (unless otherwise indicated at checkout). Orders with international shipping addresses will be cancelled and refunded. Users are responsible for ensuring their shipping address is a valid domestic address that can accept deliveries from our shipping carriers.

2. ORDER PROCESSING & ESTIMATED DELIVERY TIMES

  • Estimated Delivery: 2-3 Business Days
  • Free Shipping: On all orders over $149
  • Processing Days: Monday – Friday (Excluding Holidays)
  • Same-Day Cutoff: Orders placed and paid in full before 12:00 PM PST ship the same day.
  • Next-Day/Weekend: Orders placed after 12:00 PM PST or on weekends will ship the next business day.

Protide Health strives to process and ship orders as quickly as possible. Orders placed and paid in full before 12:00 PM (noon) Pacific Time on a business day will generally be processed and shipped the same business day. Orders placed after this cutoff, or on weekends and holidays, will be processed on the next business day. Processing times may be extended during periods of high demand, limited inventory, or force majeure events. Protide Health will notify the User via email if there are any significant delays in processing an order.

Order Confirmation: Upon successful placement of an order, the User will receive an order confirmation email. This confirmation indicates that the order has been received and payment has been authorized. It does not guarantee that the order has shipped. A separate shipping confirmation email with tracking information will be sent once the order has been dispatched to the carrier.

3. SHIPPING METHODS AND CARRIERS

Protide Health utilizes USPS, UPS, FedEx, and other reputable carriers for domestic shipping. The specific carrier and shipping method used may vary based on package size, weight, destination, and availability. Protide Health reserves the right to select the shipping carrier and method that best suits the order unless the User has selected and paid for a specific shipping option at checkout.

Estimated Delivery Times: Delivery timeframes displayed at checkout and in shipping confirmation emails are estimates provided by the shipping carrier and are not guaranteed by Protide Health. Actual delivery times may vary based on the carrier’s performance, weather conditions, geographic location, customs of the carrier, holidays, and other factors beyond Protide Health’s control.

4. FREE SHIPPING

Orders meeting the minimum order threshold (currently $149 or as indicated on the Website) may qualify for free standard domestic shipping. Free shipping applies to standard shipping methods only. Expedited or express shipping options, if available, will incur additional charges as indicated at checkout. Protide Health reserves the right to modify the free shipping threshold, qualifying criteria, or available shipping methods at any time without prior notice.

5. RISK OF LOSS AND TITLE TRANSFER

Risk of loss and title for all Products pass to the User upon Protide Health’s delivery of the package to the shipping carrier. Once the carrier has accepted the package and a tracking number has been generated, Protide Health’s responsibility for the physical shipment ends. Protide Health is not responsible for, and shall have no liability arising from, packages that are lost, stolen, damaged, or destroyed while in the possession of the shipping carrier, or packages that are misdelivered due to the carrier’s error.

Carrier Claims Assistance: As a courtesy, Protide Health will assist Users in filing claims with the shipping carrier for packages that are lost or damaged in transit. However, Protide Health assumes no obligation to replace, reship, or refund Products that are lost or damaged by the carrier. The outcome of carrier claims is determined solely by the carrier, and Protide Health has no control over such determinations.

6. SHIPPING ADDRESS ACCURACY

The User is solely responsible for providing an accurate and complete shipping address at checkout. Protide Health is not liable for non-delivery, misdelivery, delays, or losses resulting from incorrect, incomplete, or outdated shipping addresses provided by the User. If a package is returned to Protide Health due to an incorrect address provided by the User, Protide Health may, at its sole discretion, reship the order upon receipt of the correct address and payment of additional shipping charges, or issue a store credit minus any shipping costs incurred.

Users are encouraged to verify their shipping address carefully before completing checkout. Address changes after an order has been submitted may not be possible once the order has been processed or shipped. Contact support@protidehealth.com immediately if you need to request an address correction.

7. ALL SALES FINAL — RETURN AND REFUND POLICY

Due to the specialized nature of our in-vitro research Products, the strict regulatory guidelines governing research chemicals, and the inability to verify the integrity of returned compounds, all sales are final. Protide Health cannot accept returns of research compounds once they have been delivered, as the chain of custody and storage conditions cannot be verified after a Product leaves our facility.

7.1 Eligible Exceptions

Returns, replacements, or credits will only be considered in the following limited circumstances:

  • Wrong Product Shipped: Protide Health shipped a Product that is materially different from what the User ordered (e.g., different compound, different quantity, or different concentration).
  • Damaged or Defective Product: The Product arrived with demonstrable physical damage (e.g., broken vial, compromised seal) or a verifiable defect that renders it unsuitable for its intended research use.

7.2 How to Submit a Claim

To submit a claim for an eligible exception, the User must:

  • Contact Us Within 7 Days: Email support@protidehealth.com within seven (7) calendar days of delivery. Claims submitted after this window will not be considered.
  • Provide Required Information: Include your order number, a detailed description of the issue, and clear photographic documentation of the Product and its packaging showing the damage, defect, or wrong item.
  • Keep the Product Sealed: The Product must remain completely unopened, sealed, and in its original packaging. Opened, used, or tampered Products are not eligible for return or replacement under any circumstances.

7.3 Resolution

Upon review and verification of a valid claim, Protide Health will, at its sole discretion:

  • Ship a replacement Product at no additional cost to the User; or
  • Issue a store credit to the User’s account for the full purchase price of the affected Product; or
  • In cases where a replacement or store credit is not feasible, issue a monetary refund to the original payment method.

Protide Health may require the return of the original Product at Protide Health’s expense before processing a replacement or refund. Protide Health reserves the right to deny any claim that does not comply with this Policy or that we determine, in our sole discretion, to be fraudulent, excessive, or inconsistent with the stated issue.

7.4 Non-Eligible Returns

The following situations are expressly excluded from the return and replacement policy:

  • The User changed their mind or no longer wants the Product;
  • The User ordered the wrong Product;
  • The Product was opened, used, or the seal was broken;
  • The User claims dissatisfaction with Product quality but cannot demonstrate a defect through analytical testing;
  • The claim was submitted more than seven (7) calendar days after delivery;
  • The Product was damaged due to improper storage, handling, or use by the User after delivery.

8. COMPLIMENTARY ITEMS

Certain orders may include complimentary items at Protide Health’s discretion. Complimentary items are provided as a courtesy and are not guaranteed with every order. Protide Health reserves the right to modify, discontinue, or limit the availability of complimentary items at any time without notice. The absence of a complimentary item does not constitute a shipping error and is not grounds for a return, replacement, or refund.

9. CHARGEBACK AND DISPUTE RESOLUTION

Contact Us First: If you experience any issue with your order, shipping, or a Product, please contact support@protidehealth.com before initiating a chargeback or payment dispute with your financial institution. Our customer support team is committed to resolving legitimate concerns quickly and fairly.

Filing a chargeback or payment dispute without first attempting to resolve the issue with Protide Health constitutes a material breach of the Terms and Conditions and may result in the consequences described in Section 5.2 of the Terms and Conditions, including permanent account suspension, referral to collections, and reporting to fraud prevention databases.

10. CONTACT INFORMATION

For shipping inquiries, return claims, or any questions about this Policy, please contact:

Protide Health Corporation

Email: support@protidehealth.com
Website: protidehealth.com/contact