Shipping, Return, and Cancellation Policy for Protide Health

At Protide Health, we aim to provide a fair and transparent experience while maintaining the integrity and safety of our products. Please review the policy below for details on shipping, returns, exchanges, and cancellations.

🚚 Shipping

  • All standard orders are processed and shipped within 24 to 48 hours of order confirmation.
  • All orders ship via 2-day shipping — expect delivery within 2 business days of your shipment confirmation.
  • Custom or made-to-order items entering the lab production queue may have extended lead times. Our support team will communicate an estimated timeline at the time of order.
  • For shipping questions, contact us at support@protidehealth.com with your order number.

↩️ Returns

Eligibility for Return

  • Products must be new, unopened, and unused in their original packaging.
  • Return requests must be submitted within 60 days of the delivery date.
  • All returns are reviewed by our support team to confirm eligibility.

How to Request a Return

Email support@protidehealth.com with the following:

  • Your order number
  • The product name(s)
  • The condition of the product(s)
  • The reason for your return request

Our team will review your request and provide next steps if your return is approved.

Damaged or Defective Items

  • If your order arrives damaged or defective, Protide Health will replace the affected items at no cost.
  • Email support@protidehealth.com with:
    • Your order number
    • A description of the issue
    • Clear photos of the damaged or defective items and packaging
  • Once verified, we will arrange a replacement and provide a prepaid return label if a return is required.

Return Shipping, Labels & Fees

  • Protide Health provides a free downloadable/printable return label for all approved returns and exchanges.
  • Return shipping costs are covered by Protide Health.
  • No restocking fees apply.
  • All returns are handled by mail — we do not currently support in-store returns.

Refunds

  • Once an approved return is received and inspected, please allow up to 14 days for evaluation and refund processing.
  • Refunds are issued to the original method of payment, unless otherwise arranged with our support team.

🔄 Exchanges

  • Protide Health may accept exchanges for new, unopened products requested within 30 days of delivery, subject to review, product availability, and our ability to confirm the product can be safely returned to our facility.
  • In most cases, exchanges are not accepted for previously ordered products. Because our peptides are research-grade compounds, we cannot verify the quality, storage conditions, or integrity of a product once it has left our facility and entered a customer’s possession.
  • Exchanges are evaluated on a case-by-case basis and are not guaranteed. Approval is at the sole discretion of our support team.
  • Damaged or defective items are handled separately — please refer to the Damaged or Defective Items section under Returns above.

How to Request an Exchange

Email support@protidehealth.com with the following:

  • Your order number
  • The item you wish to exchange
  • The item you would like in exchange (if applicable)
  • The reason for the exchange

Our team will review your request and notify you of eligibility. If approved, we will provide a prepaid return label and further instructions.

🧪 Non-Refundable Items & Lab Production Queue

  • Products that have entered the lab production queue (custom or made-to-order items) cannot be canceled or refunded once production has begun.
  • Once a lab order is placed into production, all sales are final for that item.
  • This ensures products are not re-entered into circulation once prepared for a specific order.

✅ Purity Guarantee

  • All Protide Health products are backed by a purity assurance, supported by third-party testing.
  • Because we cannot verify storage conditions or handling once a product leaves our facility, purity concerns and questions must be submitted prior to shipping at support@protidehealth.com.
  • If a verified purity issue is identified prior to shipment, we will work with you on an appropriate resolution in line with this policy.

❌ Order Cancellations

Pre-Shipment Cancellation

  • Orders may be eligible for cancellation before they ship, depending on where they are in the processing queue.
  • Because Protide Health ships within 24 to 48 hours, cancellation requests must be submitted as soon as possible.
  • Email support@protidehealth.com with your order number to request a cancellation.
  • Approval is not guaranteed, as orders may move quickly into processing or lab production.

Post-Shipment Cancellation

  • Once an order has shipped, it cannot be canceled.
  • If you no longer want the product after shipment, please refer to the Returns section above to see if your order is eligible for return or exchange.

For any questions not covered by this policy, please reach out to us at support@protidehealth.com. We’re happy to help.